Yes, we love to ship to our military members! Choose the city options during your checkout.
Did this answer your questions?
Thank you for your feedback
Welcome to O My!'s Customer Help Center
Order & Shipping
Discounts & Referrals
Product
Wholesale
Policies, Terms & Conditions
Order & Shipping
Do you ship to APO/FPO addresses?
Order & Shipping
How long will it take to receive my order?
Shipping Time - Most orders received before 12:00PM EST will ship the same day, provided the product ordered is in stock & payment clears. Most orders received after 12:00 PM EST will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Omniio or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability, especially during holidays or bad weather.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
How do I track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also enter your order # at the Help Desk widget or log into your account and click on the order in question to see the status.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Do you ship internationally?
We sure do! We can ship products to most countries around the world.
Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).
Did this answer your questions?
Thank you for your feedback
Order & Shipping
My order never got to me, what do I do?
Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Do you offer a Rewards Program?
Yes, we do offer a rewards program for our retail customers and it's a great way to receive healthy product in return for your hard-earned dollar! Sorry, currently not available for our wholesale customers.
Simply create a free account (if you don't have one already), that way you can keep track of your rewards points and order history. Each O My!® product is assigned a number value which is added into your personal "milk bucket" when you make a purchase. Those points can then be redeemed to earn FREE O MY!®
You can find the Rewards options in the lower right corner of every page on our website. It looks like this....
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Do I have to create a free account in order to place an order or take advantage of your sales and specials?
No, you do not need to create a free account to place an order or get O My! products on sale or use special discount codes. However, you do receive rewards points for setting up an account. Once your account is set up, you also receive rewards points for each purchase made, which can be redeemed for free product.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
What O My! product lines do you offer?
We manufacture O My!™ goat milk soaps in 2 sizes : 6oz and 1.5oz travelers. We also manufacture goat milk artisan soaps, goat milk lotions, goat milk lip balms, goat milk body balms, goat milk foaming hand wash, goat milk pumice soaps, goat milk beard care and shaving products, goat milk dog shampoo, all natural insect repellent, goat milk gift packs and more.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Is O My! Goat Milk Bath & Body made in USA?
Yes, O My!™ Goat Milk Bath and Body products are all made in the USA, at our manufacturing facility in Virginia Beach, VA.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Why is it important to sustain from purchasing products that contain Palm Oil and is it used in O My!™ products?
Palm Oil is a type of edible vegetable oil that is derived from the palm fruit, mainly grown in Africa & Asia with 85% of all palm oil globally produced and exported from Indonesia & Malaysia. It is used in everything from food products to detergents to cosmetics and increasingly biofuel.
Worldwide demand for palm oil is calculated to double by 2050 to 240 million tons. This rapid demand comes at the expense of tropical forests, which form critical habitats for a large number of endangered species, including Orangutans. It also impacts soil erosion, air and water pollution.
As part of Omniio's core values, we are committed to the environment. Therefore, Palm Oil will NEVER be a part of our manufacturing processes and formulations. Omniio takes great pride in the world we live in and will continue to do our part to save it. We ask that you join in too by reading labels and making smart buying choices for you and your family.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
How many soap fragrances do you offer?
O My!™ is loved all over the world, by people that have a diverse preference of fragrances. That is why we offer over 30 soap fragrances, including Fragrance Free.
All O My!™ soaps are made with either 100% pure Essential Oils (aromatherapy) or Phthalate-Free Fragrance Oils.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
What type of packaging is used for your soaps?
All O My!™ soaps are completely surrounded in smell-through biodegradable shrink wrap. This allows the soap to be completely covered so no worries about yuckies getting on the soap you want to enjoy! You can also still experience our amazing fragrances too!
Did this answer your questions?
Thank you for your feedback
Order & Shipping
What makes O My! Goat Milk Soaps so awesome?
O My!™ Goat Milk Soaps are all-natural, handcrafted soaps that begin fresh off our happy goat farm every morning! The creamy, wholesome milk in the soap helps to sooth & protect skin while creating a luxurious lather and releasing an unforgettable fragrance.
There are also the added benefits of 3 high quality oils (Coconut Oil, Olive Oil, Castor Oil) and 2 enriched butters (Shea Butter and Cocoa Butter) that make your skin so supple, the healthy glow is noticeable by others... "O My!"
Paraben Free, Phosphate Free, Sulfate Free, Phthalate Free, Palm Oil Free and Gluten Free
Ingredients: Cocos
Nucifera (Coconut) Oil, Olea Europaea (Olive) Fruit Oil, Sodium
Hydroxide, Goat Milk, Butyrospermum Parkii (Shea) Butter, Theobroma
Cacao (Cocoa) Seed Butter, Ricinus Communis (Castor) Seed Oil, Essential
Oil or Phthalate-Free Fragrance Oil
Did this answer your questions?
Thank you for your feedback
Order & Shipping
How does O My!™ Goat Milk Lotions leave my skin feeling so silky?
Give the gift of silk to your skin everyday!
O My!™ Goat Milk Lotion's base ingredient is fresh goat's milk. Goat milk has a PH balance that is most similar to our skin's PH balance, so it doesn't strip the natural oils from our skin. The O My! Lotion absorbs quickly due the high quality oils and butters used, as well as Vitamin E. It's great for sensitive skin too!
Ingredients: Water, Goat Milk, Helianthus Annus (Sunflower) Seed Oil , Emulsifying Wax NF, Theobroma Cacao (Cocoa) Seed Butter, Stearic Acid Butyrospermum Parkii (Shea Butter) Fruit, Vitis Vinifera (Grape) Seed Oil, Glycerin, Tocopherol (Vitamin E), Citric Acid, Phenoxyethanol, Caprylyl Glycol, Phthalate-Free Fragrance Oil or Essential Oil
Did this answer your questions?
Thank you for your feedback
Order & Shipping
What ingredients make O My!™ Goat Milk Lip Balms so fabulous?
Of course, the added benefits of raw, farm-fresh Goat Milk makes O My! stand out and is the key ingredient that people all over the world are falling in love with!
Made with Cera Alba (Beeswax), Butyrospermum Parkii (Shea Butter) Fruit, Theobroma Cacao (Cocoa) Seed Buter, Persea Gratissima (Avocado) Oil, Prunus Dulcis (Almond) Oil, Prunus Armeniaca (Apricot) Kernel Oil, Tocopherol, Flavoring, Goat Milk
Did this answer your questions?
Thank you for your feedback
Order & Shipping
How was O My! born?
O My!™ was born from an expression of complete surprise and utter joy after bathing with a bar of natural handcrafted goat milk soap, in which the recipe was perfected over a 10 year period on a little goat farm in Knotts Island, NC.
Since then, that happy goat farm has grown into a large family of happy, free-range Nubian goats whom produce a wholesome milk that is very beneficial to the health of our skin! Goats Milk has natural alpha-hydroxies along with a PH balance that is similar to our skin's PH, as well as, the all-natural vitamins and minerals found within!
O My!™ Goat Milk Soaps have been known to moisturize dry skin, help to heal sensitive skin conditions, and exfoliate dead skin cells, leaving a healthy glow that is noticeable by others.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Where can I find O My!™ in stores?
Since launching the O My!™ brand nationally in January 2013, O My!™ has sold into over 3000 retail outlets in all four corners of the USA. Store Locator for O My! Products
Did this answer your questions?
Thank you for your feedback
Order & Shipping
I'm interested in buying O My! at wholesale to include in my store. How do I do that?
If you are a retailer and would like to carry O My!™ in your store, you may sign up for a free account as a wholesaler. Once we receive your submission, your account will go into review. Once approved, you will receive our welcome email and work one-on-one with our national sales manager to create your first order. After your first order, your store and location will also be added to our map of retailer locations.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Omniio shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Omniio shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Omniio shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Shipping Policy
Shipping Time - Most orders received before 12:00PM EST will ship the same day, provided the product ordered is in stock & payment clears. Most orders received after 12:00 PM EST will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Omniio or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability, especially during holidays or bad weather.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Privacy Policy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Omniio. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to Omniio. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Privacy on Other Websites and Apps
Other sites and apps accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Omniio signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Multiple Product Orders
For a multiple product orders, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Hyperlinks
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Credit Cards and Forms of Payment
We accept the following credit cards: Visa, MasterCard, American Express, Discover, Apple Pay & Bitcoin. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing & shipping your order. Your credit card will be billed upon shipment of your order.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Copyright and Trademark Notices
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Omniio LLC, Copyright © 2012 - Current, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Company and Personal Checks
We accept personal checks and company checks in U.S. Dollars only, made to Omniio, LLC. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
Back Order Products
Please accept our apologies, but sometimes product becomes unavailable and on back-order. Although we do our best to calculate a proper inventory, this can sometimes occur due to the nature of the hand-crafted product and/or the overwhelming popularity of various fragrances at any-given time. When this occurs, we will ship your order and when the product becomes available, we will ship your remaining order, at no additional shipping cost to you. When product goes in a back-order/partial status, it generally only lasts 2-3 business days. You will receive additional shipment notifications when your remaining order has shipped.
Did this answer your questions?
Thank you for your feedback
Order & Shipping
What is your return policy?
We want you to be thrilled with your purchase and come back for more. Due to the nature of our product, being personal care, we do not typically accept product returns. Returns will only be accepted on defective items due to defects caused in manufacturing and/or workmanship for 7 days from receipt of product. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return/exchange. If this has happened to your order, please go to our Contact Us form widget, located at the bottom left corner on every page of our website and submit the form with your issue to reach us for a solution. It looks like this:
Did this answer your questions?
Thank you for your feedback
